Privacy Policy

Effective Date: September 2026
Company: Repink Pvt Ltd
Website: www.repink.in
Contact: repinkinformation@gmail.com

1. Introduction

Repink Pvt Ltd ("Repink", "we", "us", or "our") respects your privacy and is committed to protecting the personal information handled through our website, platform, applications, and related services.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you.

By using the Repink platform, you acknowledge this Privacy Policy.

2. Information We Collect

We collect information that is necessary to create and operate your account, provide services, process transactions, maintain security, and support platform operations.

Depending on how you use Repink, this may include:

Account and Registration Information

• Full name
• Mobile number
• Email address
• Date of birth
• Referral code and referral/sponsor relationship
• Account and registration information
• Information required for account verification

Consultation and Booking Information

When you use multi-domain consultation services, we may process information you provide for a consultation or booking, including:

• Consultation category and sub-category
• Selected professional or expert
• Appointment date and time
• Patient or family-member information provided for the booking
• Consultation notes and questions
• Information submitted to the professional during a consultation
• Consultation summaries, recommendations, prescriptions, or other professional records where applicable

The nature of the information may vary depending on the service selected. For example, a user may voluntarily provide health, legal, financial, business, career, educational, agricultural, wellness, or other information relevant to the selected consultation.

Users should provide only information reasonably necessary for the consultation or service requested.

Expert / Professional Information

Professionals applying to join or operate through the Repink platform may provide:

• Name and contact details
• Professional category and specialization
• Qualification and experience
• Registration, licence, certification, or professional identification details
• Clinic, office, or professional address
• Consultation availability
• Languages and service information
• Bank and KYC information
• Documents submitted for professional verification

Payment, Wallet and Transaction Information

When you purchase a plan or use financial features, we may process:

• Subscription and plan information
• Payment status and transaction information
• Payment gateway transaction/reference identifiers
• Wallet balances and wallet transaction history
• Cashback and referral reward records
• Withdrawal requests and related transaction information
• Bank account information submitted for approved withdrawals and KYC

Payment card, UPI, net-banking, or other payment credentials may be processed by the applicable payment gateway. Repink does not need to store complete payment credentials that are handled directly by the payment provider.

KYC and Identity Documents

Where verification or withdrawals require KYC, we may collect:

• Account holder name
• Bank account number
• IFSC code
• PAN or other identification information
• Passbook or cancelled-cheque information
• Government identification documents
• Other documents reasonably required for verification

Uploaded documents may be reviewed by authorized Repink personnel for verification, fraud prevention, compliance, and financial processing.

Support and Communications

When you contact Repink, we may collect:

• Support ticket subject and message
• Replies and support correspondence
• Account-related information required to resolve your issue
• Records of communications with support staff

Technical and Security Information

To operate and secure the platform, we may process technical information such as:

• IP address
• Browser and device information
• User-agent information
• Session identifiers
• Login and authentication events
• Security and fraud-prevention information
• Platform activity, audit, and system-log information

Repink uses session and security controls, including server-side sessions and security monitoring, to help protect accounts and platform operations.

3. How We Use Personal Information

We may use personal information for the following purposes:

• Creating and managing user and professional accounts
• Verifying identity and account ownership
• Sending OTPs and authentication messages
• Processing registrations and referrals
• Providing and managing multi-domain consultation services
• Scheduling, confirming, modifying, and managing appointments
• Connecting users with relevant professionals
• Maintaining consultation and service records
• Processing subscriptions, payments, cashback, referral rewards, wallets, and withdrawals
• Completing KYC and bank verification
• Providing customer support and resolving disputes
• Preventing fraud, abuse, unauthorized access, and misuse
• Maintaining platform security and reliability
• Monitoring system performance and operational activity
• Meeting applicable legal, regulatory, accounting, tax, and compliance requirements
• Improving the platform, services, workflows, and user experience
• Sending service-related communications
• Sending promotional communications where permitted by applicable law and user preferences

4. Consultation Information and Confidentiality

Repink may process information submitted by users in connection with consultations.

Because Repink supports multiple professional domains, consultation information may differ depending on the service selected. Users may provide personal information relating to health, finances, legal matters, business, career, education, agriculture, wellness, or other personal circumstances.

Such information is used to facilitate the requested consultation and related platform services.

Professionals are responsible for the professional advice, opinions, recommendations, records, and other services they provide.

Users should avoid submitting unnecessary personal information and should provide only information relevant to the requested service.

5. Referral and Membership Information

Repink may operate membership, referral, cashback, and earning features.

To administer these features, we may process:

• Referral codes
• Sponsor/referrer relationships
• Referral network relationships
• Eligible membership purchases
• Referral rewards and cashback records
• Qualification or eligibility information
• Wallet and transaction records

Referral and earning information is used to calculate, record, audit, and process applicable rewards under the active platform rules.

6. Cookies and Session Technologies

Repink uses cookies, session technologies, and similar technical mechanisms necessary to operate the platform.

These technologies may be used to:

• Maintain login sessions
• Keep users authenticated
• Protect accounts and sessions
• Remember necessary preferences
• Maintain platform functionality
• Support security and fraud prevention
• Understand platform usage and performance

Disabling certain cookies or session technologies may affect the availability of some platform features.

7. How We Share Personal Information

Repink does not sell personal information as a business practice.

Personal information may be shared or made available where reasonably necessary for providing the requested services or operating the platform, including with:

• Professionals participating in the requested consultation
• Payment gateways and financial-service providers
• SMS and communication service providers
• Hosting, infrastructure, database, security, and technical service providers
• Authorized employees, staff, and administrators who require access for legitimate platform operations
• Banks or payment institutions where necessary to process approved withdrawals
• Service providers assisting with KYC or document verification where applicable
• Government authorities, regulators, law-enforcement agencies, courts, or other persons where disclosure is required or permitted by applicable law

Third-party service providers may process information under their own applicable privacy policies and contractual obligations.

8. Data Security

Repink implements reasonable technical, administrative, and organizational safeguards intended to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include:

• Access controls based on user roles
• Session authentication and timeout controls
• OTP-based verification
• Secure server-side session management
• Security monitoring and audit logs
• Controlled access to uploaded documents
• Transaction controls for financial operations
• Protection of platform communications and infrastructure

No internet-based system can be guaranteed to be completely secure. Users are responsible for protecting their own OTPs, account credentials, and other security information.

9. KYC and Document Protection

KYC documents and bank information are treated as restricted information and are intended to be accessible only to authorized personnel and systems that require access for verification, financial processing, compliance, security, or support.

Repink maintains controls designed to prevent unauthorized users from directly accessing another user's uploaded documents.

10. Data Retention

Repink retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, account administration, dispute handling, financial records, security, fraud prevention, legal requirements, and regulatory or tax obligations.

Some records, including transaction, wallet, KYC, consultation, support, security, or audit information, may need to be retained for longer periods where required by applicable law or legitimate operational requirements.

When information is no longer required, Repink may delete it, anonymize it, or securely dispose of it in accordance with applicable requirements.

11. Your Choices and Privacy Requests

Subject to applicable law and verification requirements, you may contact Repink to request:

• Correction of inaccurate personal information
• Updating of account information
• Access to personal information held by Repink
• Deletion of personal information where deletion is legally and operationally permitted
• Information about the processing of your personal information
• Withdrawal of consent where processing is based on consent and withdrawal is legally available

Some information cannot be immediately deleted where retention is required for legal, financial, security, fraud-prevention, dispute-resolution, or other legitimate purposes.

Repink may require reasonable identity verification before processing a privacy-related request.

12. Account Closure

Users may stop using Repink and may request account closure through the available support channels.

Closing an account does not necessarily result in immediate deletion of every record. Information that must be retained for legal, financial, tax, security, fraud-prevention, dispute, or audit purposes may continue to be retained for the required period.

13. Children's Privacy

Repink is intended for users who are at least 18 years old.

We do not knowingly permit persons under 18 to register as primary users of the platform or purchase membership plans as primary account holders.

If we become aware that information has been submitted by a person who is not eligible to use the platform, we may take appropriate steps to restrict the account and handle the information in accordance with applicable law.

14. Third-Party Websites and Services

Repink may contain links to third-party websites or use third-party services.

Third-party websites, payment providers, communication providers, and other external services may have their own privacy policies and terms.

Repink does not control the privacy practices of independent third parties. Users should review the applicable privacy policy of any third-party service before providing information directly to that service.

15. Communications

Repink may send service-related communications by SMS, telephone, email, or other permitted channels for purposes including:

• OTP and account verification
• Registration and login
• Appointment notifications
• Payment and subscription updates
• Wallet and withdrawal updates
• KYC and verification updates
• Security alerts
• Support responses
• Important changes affecting your account or use of the platform

Promotional communications may be subject to applicable consent and opt-out requirements.

16. Changes to This Privacy Policy

Repink may update this Privacy Policy from time to time to reflect changes in the platform, services, technology, business practices, or applicable law.

The revised Privacy Policy will be published on this page with an updated effective date.

We encourage users to review this page periodically.

17. Applicable Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Repink will implement applicable privacy and data-protection obligations, including requirements under India's Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent and from the dates those provisions apply to Repink and the relevant processing activities. The notified Rules provide a phased commencement timetable, including provisions taking effect at later dates.

18. Contact Us

For privacy questions, requests, complaints, or concerns regarding the handling of personal information:

Repink Pvt Ltd
Email: repinkinformation@gmail.com
Website: www.repink.in